Privacy policy
Last updated: date it goes live
This policy explains what information FlowTradie collects, why, and what we do with it. FlowTradie is run by your business name and ABN ("we", "us"). If anything here is unclear, email contact@flowtradie.com.au.
What we collect
- Your account: your name, email address and a password, which we store scrambled so nobody can read it, including us.
- Your business: its name, address, business number, logo, country, tax settings and the bank details you choose to print on invoices.
- What you put in: your clients, projects, quotes, invoices, variations, expenses, receipts, photos, files, diary notes, tasks and hours.
- Your team: the staff you invite, their roles, contact details and hours, and any pay rates, tax numbers or emergency contacts you add.
- Signatures: when a client signs a variation, we keep the signature, their name and the time.
- Basic technical details: such as your browser type and when you logged in, to keep the service working and secure.
Why we use it
- To run FlowTradie for you: making your documents, sending your emails, and showing your team what their role allows.
- To send you account emails, such as invites, password links and notices about the service.
- To keep the service secure and fix problems.
We don't sell your information, and we don't use your business's data for advertising.
Your clients' and staff's information
The details you enter about your clients and staff belong to your business. We hold them only to run FlowTradie for you. You're responsible for having their permission to store them, and for keeping them accurate.
Who we share it with
Only the services we need to run FlowTradie, such as our hosting provider and our email service, and only for that purpose. We'll also share information if the law requires it.
When you type an address, what you've typed is sent to Google to suggest matching addresses. Nothing else about you or your business goes with it.
When you send a quote, invoice or variation, the client you send it to can see that document.
Where it's kept
Your data is stored on servers in the country your VPS is in, and sent over an encrypted connection.
How long we keep it
For as long as your account is open. If you close it, we delete your business's data within 90 days, except where the law says we must keep it longer.
Your choices
- You can see and change your details in the app at any time.
- You can ask us for a copy of your information, or ask us to correct or delete it, by emailing contact@flowtradie.com.au.
- If you're unhappy with how we've handled your information, tell us first and we'll try to fix it. In Australia you can also contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
If we change this policy in a way that matters, we'll email account owners before it takes effect.